Issue services credits; not refunds 

More than anything, customers want solutions. Issue promocodes that reduce marketplace services costs to customers–especially high-ROI with  likely-to-churn customers learn more. (link to blog post) e.g. upset, new, under-resourced, etc.) provide far better chance of retaining a customer that’s likely to churn otherwise. 

Partners lower prices 50-66% on Figfy orders, making these pivotal services much more affordable for your customers.  

And if those cost savings aren't enough, you can give customers promo codes that further reduce their out-of-pocket expense.  See this blog post to learn more: figfy.io/blog-posts/promocodes-are-high-roi)

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